How it Works

Shop Using Your Account

Simply place your order using the same email address so your purchases can be tracked automatically.

Earn Rewards Automatically

You’ll earn points every time you shop at PetsLand.cy — no extra steps needed.

Redeem on Your Next Order

Use your earned store credits at checkout to get discounts on your next orders.

Frequently Asked Questions

What is Shop & Earn Rewards Program?

The Shop & Earn Rewards Program lets you earn store credits every time you shop with us. These credits can then be used as a form of payment for future purchases and are applied directly at checkout, helping you save on your next orders automatically.

How do I use my store credits at checkout?

At checkout, simply select the “Apply Store Credit” option as your payment method. Your available credit will be automatically applied to your order total. If your order exceeds your store credit balance, you can easily pay the remaining amount using any other available payment method.

How are store credits earned and calculated?

Store credits are calculated based on the final order total after any discounts, shipping fees, and taxes have been applied. This means you earn credits only on the actual amount paid for your order, not on any excluded fees or deductions.

Can I use only part of my store credits?

No, customers must apply the full store credit amount available during checkout. If the total of your order is less than your available credit, the remaining balance will stay in your account for future use.

Do store credits expire?

Yes, store credits are valid for 30 days from the date they are issued. After this period, any unused credits will expire and can no longer be used.

Is there a minimum order requirement to use my store credits?

Yes. To use your earned store credits, your order must be at least €150.

Can store credits be used on all products?

Yes, store credits can be used on any products available on our website. They are not limited to selected items and can be applied across the full range of products at checkout.

What happens to my store credits if I cancel or return an order?

If an order is cancelled, refunded, or partially refunded, the store credits earned from that order will be automatically adjusted or removed based on the final paid amount.