Frequently Asked Questions
The Shop & Earn Rewards Program lets you earn store credits every time you shop with us. These credits can then be used as a form of payment for future purchases and are applied directly at checkout, helping you save on your next orders automatically.
At checkout, simply select the “Apply Store Credit” option as your payment method. Your available credit will be automatically applied to your order total. If your order exceeds your store credit balance, you can easily pay the remaining amount using any other available payment method.
Store credits are calculated based on the final order total after any discounts, shipping fees, and taxes have been applied. This means you earn credits only on the actual amount paid for your order, not on any excluded fees or deductions.
No, customers must apply the full store credit amount available during checkout. If the total of your order is less than your available credit, the remaining balance will stay in your account for future use.
Yes, store credits are valid for 30 days from the date they are issued. After this period, any unused credits will expire and can no longer be used.
Yes. To use your earned store credits, your order must be at least €150.
Yes, store credits can be used on any products available on our website. They are not limited to selected items and can be applied across the full range of products at checkout.
If an order is cancelled, refunded, or partially refunded, the store credits earned from that order will be automatically adjusted or removed based on the final paid amount.

